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STANDARD TERMS AND CONDITIONS OF SALE

PRE-CONTRACTUAL NOTICE OF PRODUCTS AND OBLIGATIONS

This pre-contractual notification is provided in accordance with the Law on Consumer Protection and refers to contracts concluded at a distance via the website www.hint.rs

By concluding the contract, the buyer confirms that he is familiar with all the information specified in this notice.

1.Basic information about the merchant

Merchant: HINT D.O.O

Headquarters: Vladimira Popovića 38-40, 1. sprat, 11070 Novi Beograd

Reg.no: 21044059

VAT: 108664253

E-mail: office@hint.rs

Website: www.hint.rs

2. Product description

The products and services offered through our website are divided into 3 categories:

Open courses: Training programs with predefined content and duration, which can be implemented either with the physical presence of participants, or in real time through online conference platforms. The implementation method is always indicated on the page of each open training.

Online courses: digital educational content, intended for professional development. The courses consist of video materials, text content, quizzes and additional educational materials that are available through a user account on the platform.

Consulting services: consulting services intended for professional development or for professionals dealing with human resource management.

3. How to order

Visitors to our website can order products and services as individuals or as representatives of legal entities. On this occasion, registration is mandatory. A detailed specification of the personal data collected is published on the Privacy Policy page.

Webisite visitors can order the desired products/services by clicking the "Add to cart" or "Register" buttons. After selecting the desired product/service, the registered visitor receives an overview of the order with all individual prices, quantity, applied tax rates and the total amount to be charged. By selecting the "Order Now" button, a registered visitor, i.e. the buyer sends the data to the merchant.

Billing for products and services is not automatic, but an additional check of the order is performed by the merchant and the process that follows is described in the Payment Methods segment.

4. Method of delivery and access to content

After a successful purchase, the customer is given access to the purchased services as follows:

Open courses: The customer receives an automated email message about the exact date of the service, the way to access the training (online or physical presence), the address and all additional information necessary for participation.

Online courses: Access to the purchased online course is enabled through a user account. Access is enabled for a period of 6 (six) months from the date of purchase. The customer is obliged to provide technical conditions for accessing the internet and using digital content (computer, mobile device, internet connection).

Consulting services: After placing the order, the representative of HINT DOO contacts the customer and agrees on the dynamics of the realization of the ordered service.

5. Price and additional costs

All product prices are displayed on the website www.hint.rs, excluding taxes, which is indicated on our website, and during the ordering process, the customer receives a precise overview of the applied tax rates and the final price of the service with associated taxes.

There are no additional or hidden costs related to the use of purchased digital content or delivery for products and services that we have made possible to order and purchase through the website.

6. Payment methods

The customer can make the payment in the following ways:

6.1. Individuals: Payment cards (Visa, MasterCard, Maestro, Dina) through a secure online payment system. The card must be approved by the issuing bank for online (internet) payment.

After completing the order, the customer receives an automated email message containing a link to access the secure page of the payment service provider of Raiffeisen Bank, where payment card data is entered in accordance with the payment service provider's instructions. Access to the online course will be enabled after recording the payment to the seller's account. In the case of registration for an open course, the participant is sent a link for secure payment 48 hours before the training, when the conditions for the training are created, i.e. a group is formed.

CONVERSION STATEMENT

All payments for products/services ordered on the website will be made in the local currency of the Republic of Serbia - dinar (RSD), except in the case of foreign currency payments from abroad.

If the prices are shown in other currencies, they are of an informative nature and the middle exchange rate of the National Bank of Serbia will be used for conversion.

The amount for which your payment card will be charged will be expressed in your local currency through conversion at the exchange rate used by card organizations, which cannot be known to the merchant at the time of the transaction. Therefore, there may be a slight difference compared to the price shown on the website.

PAYMENT SERVICE PROVIDER SECURITY STATEMENT

To pay for services ordered on the website www.hint.rs, the customer uses the system of Raiffeisen Bank for the safe acceptance of payment cards via the Internet.

Raiffeisen Bank guarantees complete confidentiality of your card and personal data from the moment they are entered into the payment form

The data is transmitted encrypted to the bank that issued your card, and the merchant does not have access to data from the customer's payment card.

PROTECTION OF CONFIDENTIAL TRANSACTION DATA

When entering payment card data, confidential information is transmitted in a protected (encrypted) form using the SSL protocol and the PKI system.

The complete card payment process is carried out exclusively on the website of Raiffeisen Bank, and at no time is the payment card data available to the www.hint.rs system.

6.2. Legal entities:

  • By payment to the merchant's bank account (wire transfer) based on a valid invoice issued through the SEF electronic invoicing system
  • By foreign currency payment from abroad, in accordance with valid regulations and seller's instructions, based on the issued invoice.
7. Contract duration and right of withdrawal

The contract is concluded for a certain period of time and is valid until the delivery of the training program or consulting services.

In the case of purchasing an online course, the Agreement is concluded for a certain period of time and is valid for the period of access to the purchased course, i.e. 6 months from the date of purchase.

At the end of this period, access to the course ends, unless otherwise defined by special conditions.

7.1. Right to withdraw from the contract

The customer has the right to withdraw from the contract concluded at a distance within 14 days from the date of conclusion of the contract, except in the case of digital content.

In accordance with Article 37 of the Law on Consumer Protection, the buyer has no right to withdraw from the contract if the delivery of digital content has begun, and the buyer has previously given explicit consent to the start of delivery and confirmed that he is aware of the loss of the right to withdraw. By concluding the purchase and starting to use the course, it is considered that the customer has given the stated consent.

8. Complaints and dispute resolution

The customer has the right to file a complaint about purchased products/services or digital content in the event of:

  • significant deviation of the delivered content from the description on the website at the time of ordering
  • technical problems that prevent access to the online course
  • inability to use the platform due to a system error

and all in accordance with the current provisions of the Law on Consumer Protection.

Complaints must be submitted in writing to: office@hint.rs with the subject Complaint: (Name of course product/service + order number).

Merchant will issue a confirmation of receipt of the complaint to the Buyer in electronic form.

Merchant is obliged to respond to the customer in writing or electronically without delay, and no later than within 8 days from the day of receipt of the complaint, and inform him of further action. The deadline for resolving the complaint is 15 days from the day the complaint was submitted

In the event of a justified complaint, HiNT will:

  • eliminate a technical problem and enable unhindered access to the course, or
  • provide alternative access to content, or
  • refund the amount paid. In the case of an approved refund, the refund will be made using the same payment method used for the purchase (payment card or funds transfer). In the case of card payments, the bank will refund the funds to the cardholder's account.

In case it is determined that the complaint is not justified, the Customer will be informed about it in writing.

8.1. Out-of-Court dispute resolution

In accordance with the current Law on Consumer Protection, HiNT, as a merchant, is legally obliged to participate in the out-of-court settlement of consumer disputes through the competent body for the out-of-court settlement of consumer disputes.

The buyer can initiate the out-of-court dispute settlement procedure only after a previously submitted complaint or objection to the merchant.